Bad Hats Theatre respects the privacy of every visitor, client, performer, contractor and partner who interacts with our workroom. This policy is written in plain English so that you can understand what we do with personal information and what choices you have. It applies to our website at badhatstheatre.mom, to the enquiries you send us through our contact form, to the emails and telephone calls we exchange, and to the personal information we handle while planning and delivering productions for our clients.
This Privacy Policy describes how Bad Hats Theatre handles personal information across all of our activities. It covers the website you are reading now, the enquiries that arrive through our contact form, the correspondence we exchange with producers and coordinators, and the personal data we process while we plan seasons, stage corporate showcases, design lighting and sound plots, fabricate sets and props, run front-of-house ticketing systems, and manage touring and venue logistics.
We have written this policy to be readable. It avoids legal shorthand wherever possible and explains each practice in ordinary language. Where the policy refers to personal information, it means any information about an identifiable individual, including a name, an email address, a telephone number, a postal address, a job title, a payment reference, or any other detail that can be linked to a specific person.
By using our website or engaging our services, you acknowledge that you have read this policy. If you do not agree with the practices described here, please do not use the website and please contact us so that we can discuss your concerns before any work begins.
Bad Hats Theatre is a production systems and stage design workroom based in Toronto, Ontario. Our workroom address is 317-1030 King St W, Toronto - M6K 0B4, Canada (CA). We are the organisation responsible for the personal information described in this policy, and we decide how and why that information is used.
You can reach us by email at tickets@badhatstheatre.mom or by telephone at +18584413685 during our published business hours. If you have a privacy question, a request, or a complaint, these contact details connect you directly to the people who handle personal information in our workroom.
This policy was first prepared by Bad Hats Theatre and is maintained by the same team that runs our productions. It applies to our own operations and to the services we provide to clients in the professional, scientific and technical services sector, including computer systems design and related services.
We collect only the information we genuinely need to answer enquiries, deliver productions and run our workroom. The categories below describe what we may hold.
We do not seek sensitive categories of personal information, such as health records or government identity numbers, and we ask that you do not send such information to us unless we specifically request it for a production purpose.
Most of the personal information we hold comes to us directly from you. When you complete the contact form on our website, your name, email address, subject and message are sent to the workroom. When you write to us by email or speak with us by telephone, we record the details you choose to share.
During a production engagement, we collect information from the people who work on the show, from the venues we visit, and from the clients who commission the work. This can include crew availability, contact numbers, accessibility requirements for front-of-house planning, and venue constraints that affect scheduling.
A small amount of information is collected automatically when you browse the website. This includes technical details that help us keep the site working and secure. We do not use this information to build advertising profiles, and we do not sell it to anyone.
We use personal information for clear and limited purposes. Each purpose is tied to a service we provide or a legal duty we owe.
We do not use personal information for automated decision making, and we do not use it to make decisions that have a legal or similarly significant effect on any individual without human review.
Canadian privacy law allows organisations to process personal information where the individual has given consent, where the processing is necessary to perform a contract, where it is required by law, or where a legitimate interest is served and the interests of the individual do not override it.
Where you contact us through the website, our basis is your consent and our legitimate interest in responding to enquiries about our services. Where we deliver a production for a client, our basis is the contract with that client and the operational need to schedule crew, venues and front-of-house teams. Where we keep financial records, our basis is a legal obligation to maintain accurate books.
If you are in a jurisdiction with additional requirements, such as the European Economic Area, we note that the same principles apply, and we will honour the additional rights described later in this policy.
We rely on consent for marketing communications and for any optional use of personal information. Consent may be express, such as when you tick a box or write to us asking for updates, or implied, such as when you send us an enquiry that clearly requires a reply.
You may withdraw consent at any time, subject to legal and contractual restrictions. Withdrawing consent for marketing is simple: use the unsubscribe option in any message we send, or contact us directly. Withdrawing consent that is necessary for a production engagement may mean we cannot continue to deliver that work, and we will explain the consequences before acting.
Where our workroom relies on the consent of a performer, crew member or contractor, we record that consent and honour any limits the person places on the use of their information.
We use a small number of service providers to run our website, manage email and maintain our records. These providers process personal information on our behalf and are bound to act only on our instructions. They are not permitted to use our data for their own marketing.
Before we engage a service provider, we consider the sensitivity of the information involved, the security practices the provider offers, and the location where data will be stored. When a provider no longer meets our standard, we replace it or bring the function back into the workroom.
Our current providers include website hosting, email delivery and accounting support. If you would like to know which categories of providers we use for a particular service, contact us and we will explain.
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as long as a legal requirement demands. Enquiries that do not lead to an engagement are normally removed within two years. Production records, including schedules and front-of-house plans, are kept for the duration of the engagement and for a reasonable period afterwards so that we can support the client and resolve any questions.
Financial records are retained for the period required by Canadian tax law. When a retention period ends, we delete the information securely or anonymise it so that it can no longer be linked to an individual. If we cannot delete a record immediately because it is stored in a backup, we isolate it until the backup cycle completes.
We protect personal information with physical, technical and organisational measures that suit the sensitivity of the data. The workroom is a controlled space, and paper records that contain personal details are stored in locked cabinets when not in use.
No system is perfectly secure. We work to reduce risk, and we respond quickly if we ever discover a problem. The next section describes what we do in that situation.
Our services are intended for organisations and adults who plan and produce live events. We do not knowingly collect personal information from children through our website. A production may involve young performers, and in that situation the workroom handles their information only through a parent, guardian or responsible adult who has agreed to the engagement.
If you believe that a child has sent personal information to us without appropriate consent, please contact us at tickets@badhatstheatre.mom or call +18584413685, and we will review the record and remove it where appropriate.
Bad Hats Theatre operates from Toronto, Canada. Some of our service providers may store information in other countries. When information leaves Canada, we take reasonable steps to ensure that it receives a comparable level of protection through contractual terms and provider safeguards.
If you are located outside Canada, be aware that the information you send us will be transferred to and processed in Canada, where privacy law may differ from the law of your home jurisdiction. By contacting us, you understand that this transfer is necessary for us to respond.
You have rights over the personal information we hold about you. These rights include the right to know why we collect information, the right to access it, the right to ask for corrections, and the right to withdraw consent where consent is the basis for processing.
We will respond to a rights request within the time required by applicable law, and we will explain any reason we cannot fully comply. There is no charge for a reasonable request, although we may ask you to verify your identity before we act.
To request access to your personal information, write to tickets@badhatstheatre.mom or send a letter to Bad Hats Theatre, 317-1030 King St W, Toronto - M6K 0B4, Canada (CA). Please describe the information you are seeking and provide enough detail for us to identify the relevant records.
If you believe a record is inaccurate or incomplete, tell us what needs to change and why. We will correct the record or, if we disagree, we will note the dispute on the file and explain our reasoning. Correction requests that affect a production plan are reviewed with the relevant production lead before any change is made.
We send production updates and occasional news about the workroom to people who have asked to receive them. Every marketing message includes a way to unsubscribe, and an unsubscribe request is honoured promptly.
Service messages are different. If you have engaged our workroom, we will continue to send messages that are necessary to deliver the production, such as schedule changes, cue updates and reminders. These service messages are part of the engagement and are not affected by a marketing unsubscribe.
We do not rent, sell or share our mailing list with other organisations.
Our website may link to venues, partners or resources that we do not control. This Privacy Policy applies only to Bad Hats Theatre. When you follow a link to another website, that website has its own privacy practices, and we encourage you to read them before sharing any personal information.
We choose links carefully and remove any that no longer serve our visitors, but we cannot take responsibility for the content or the data handling of an external site.
If we become aware of a breach involving personal information, we act immediately. Our response includes containing the incident, assessing the risk to affected people, notifying the appropriate authorities where required, and informing affected individuals where there is a real risk of significant harm.
After a breach, we review what happened and strengthen the measures that failed. We keep records of incidents so that we can learn from them and report accurately if a regulator asks for details.
We review this Privacy Policy regularly and update it when our practices change. The effective date at the top of the page shows when the current version came into force. If we make a material change, we will post the new version on this page and, where appropriate, notify people who have asked to hear from us.
Continuing to use the website or to engage our services after an update means that you accept the revised policy. If you do not agree with a change, please contact us so that we can discuss your options.
If you have any question about this Privacy Policy or about the personal information we hold, please contact our workroom directly.
Bad Hats Theatre
317-1030 King St W
Toronto - M6K 0B4
Canada (CA)
Email tickets@badhatstheatre.mom
Phone +18584413685
We answer privacy enquiries within one business day and will do our best to resolve any concern quickly and fairly. If you are not satisfied with our response, you may contact the privacy regulator in your jurisdiction.
Bad Hats Theatre handles personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act and the privacy legislation of Ontario. These laws set out how private organisations may collect, use and disclose personal information, and they give individuals the right to access their records and to request corrections.
We review our practices against these requirements and we train the people in our workroom to handle personal information with care. If a legal requirement conflicts with any practice described in this policy, the legal requirement prevails, and we will update this policy to reflect the change.
Thank you for taking the time to read the Privacy Policy of Bad Hats Theatre. Your trust matters to us, and we work every day to deserve it.
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